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GoodLife - Stop dog barking
Stop Dog Barking with the Dog Silencer Pro - Safe, Humane Anti Bark Control Products
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Call 1-800-657-8214
Good Life Inc., Computers - Supplies & Parts, Medford, OR
Bark control products, 45 Day Money Back Guarantee
 
Stop dog barking
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Dog Silencer Pro™ - Product Support:

Although we have Customer Care Representatives available 24/7 to answer your questions or concerns, you might consider some of these helpful tips and suggestions before contacting us.

Troubleshooting Common Issues with your Dog Silencer Pro®:

Is the "High-Low" dial for Volume?
My dog seems to have no initial reaction to the Dog Silencer Pro®.
My dog is barking MORE than before!
My remote seems to have quit working.
The Dog Silencer Pro® is emitting sound Continuously.
This worked well at first, but now the dog seems to ignore it.
The unit doesn't seem to be activating. There are no lights blinking.
It's been a couple of weeks, but my dog still seems unaffected. What can I try now?

Is the "High-Low" dial on the side of the unit used to adjust Volume?

The high-low dial on the side of the unit is used to customize the microphone sensitivity. This is not a volume setting. You may adjust the sensitivity of the bark sensor between High (if the dog is far away) and Low (if the dog is close to the unit, or if the unit is being used indoors). We recommend you start with the unit on low, and then increase the sensitivity as needed. There is no volume adjustment necessary on the Dog Silencer Pro, as the ultrasonic frequencies can travel up to 300 feet in a clear, unobstructed path.

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I know it’s a training device, but my dog has no immediate/ initial reaction to the Dog Silencer Pro® sounds.

It can be difficult to “wait” for this to work, but please be patient.  This product is not designed to work instantly, but over a short training period.  The dog needs time to learn that he’s going to hear this irritating noise each and every time he barks.  Each dog will learn at their own pace, and unfortunately some dogs are more stubborn than others.  Remember, your 45 day trial period does not begin until the day your product is delivered.

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My dog is barking MORE than before I started using the Dog Silencer Pro®.

This is actually a good sign!  This means that your Dog Silencer Pro® is set up and adjusted correctly, because the dog is hearing this noise and he certainly does not like it!  This stage is common in the training process, and should only last for a few days to about a week.  Shortly after this stage, the dog figures out that the unit only makes noise when he barks.

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My remote doesn’t light up any more, or the remote lights up but is not activating the Dog Silencer Pro®.

Your remote probably just needs a new battery.  There are two very small screws on the back of the remote so you can remove the battery cover.  The remote uses a 23A 12V battery (L1028, EL12, VR22 alkaline).  We recommend taking the old battery to the store when you go to purchase a new battery.

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The Dog Silencer Pro® is emitting sound randomly or continuously.

  • If you are running the unit on battery, try replacing the battery.  When the unit detects a low battery it will start sounding at random (similar to a smoke alarm with a dead battery).
  • Lower the microphone sensitivity.  Sometimes if this dial is up too high, other nearby sounds may activate the Dog Silencer Pro.
  • Try turning the unit completely off for a few minutes.  Turn the unit back on again.  This should allow the unit to reset.
  • If this does not help, please contact our Customer Care Department at 800-657-8214 to further troubleshoot your situation.

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This seemed to have a very powerful affect on my dog at first, but now suddenly he seems to ignore it.  What can I try now?

  • If you are running the unit on battery, first try replacing the battery.
  • Press the button on the remote control to make sure the unit is still activating properly.  On the “Ultra” setting you will see the green light blink.  In the “Audio” setting you will see both the red and green lights come on when the unit is activated.
  • If the battery is new or if the unit is plugged into electricity, try moving the unit closer to the dog.  You may also try activating the unit with the remote control to see if that affects the dog any differently.
  • If this does not help, please contact our Customer Care Department at 800-657-8214 to further troubleshoot your situation.

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I don’t see any lights blinking; the unit doesn’t seem to be activating.

  • Make sure the unit has a fresh battery or is plugged in using the AC Adaptor.
  • Make sure the On/Off switch is in the “On” Position.
  • Try clapping or shouting loudly to activate the device; try pressing the remote control.
  • If this does not help, please contact our Customer Care Department at 800-657-8214 to further troubleshoot your situation.

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It’s been a couple of weeks, but my dog seems unaffected.  What can I try now?

  • If you are running the unit on battery, first try replacing the battery.
  • Press the button on the remote control to make sure the unit is still activating properly.  On the “Ultra” setting you will see the green light blink.  In the “Audio” setting you will see both the red and green lights come on when the unit is activated.
  • If the battery is new or if the unit is plugged into electricity, try moving the unit closer to the dog.  You may also try activating the unit with the remote control to see if that affects the dog any differently.

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Every once in a while there will be a dog that cannot be trained using the Dog Silencer Pro®. This may be a result of hearing loss, stubbornness, or other unknown factors.  Good Life strives to provide the best customer service possible and we want you to be fully satisfied with your purchase.  As per our Exclusive 45 Day Money Back Guarantee you may return the Dog Silencer Pro® for any reason within your first 45 days.  Please contact our Customer Care Department at 800-657-8214 to obtain a Return Merchandise Authorization Number and click here to read our Return Policy.

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